About Codinha Chocolate | Los Angeles Artisan Chocolate Shop

Our Story

Insights

Codinha Chocolate


Interview Guide Questions

Business Objectives

What are the biggest challenges you face in your business?

What limitations would you have if you wanted to design a new service in your retail space?

What metrics do you use to measure success in your business other than revenue and profit?

What were the biggest challenges in opening a chocolate store and keeping it running?

Customer Experience

What emotions do you aim to evoke in your customers?

Could you share what priorities shaped the way you designed your store?

What has surprised you in what customers find valuable in the experience of purchasing chocolate or visiting your store?

Founding Story

What made you want to start a chocolate shop?

What gets you excited about making chocolate and running a chocolate business?

Customer Needs